Questions and Concerns
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are completed and shipped within 5-10 business days. If you are experiencing a delay it is mainly due to product or shipping.
Simply locate “My Account” in the menu, if you are not logged in, the website will ask you to create an account.
Login to your account and then visit My Account to change your account information such as shipping, billing, or payments.
Login to your account and visit the My Orders area at the left.
Credit card information is stored through a 256-bit encryption process and is not stored on site or in our database.
We charge only local taxes on orders.
We ship to USA & Canada only currently.
Most items will be delivered in one package.
If you need to swap an item
Returns and Exchanges
Any items purchased that are received damaged will be replaced. If your items have no damage from shipping or during production, we do not replace them.
Login to your account and send us a message, we will work with you to replace and return the items.
Any items purchased that are received damaged will be replaced. If your items have no damage from shipping or during production, we do not replace them.
Login to your account and on the My Account page you will see the option to send us a message or use the form below.
Contact us immediately and we will attempt to reroute or send you a brand new package.
You may cancel orders within 48 hours of making them.
We offer pre-orders on some items, the website will tell you if the item is pre-order or not.
